Right of withdrawal for gym memberships

When you purchase a gym membership remotely, for example through our website, you as a consumer have a 14-day right of withdrawal from the date the agreement was entered into.

If your membership starts during the withdrawal period and subsequently choose to exercise your right of withdrawal, you may be required to pay for the portion of the service that has already been provided up until the time you notify us that you wish to withdraw from the agreement.

Right of withdrawal for physical products

When you purchase a physical product remotely, for example through our website, you as a consumer normally have a 14-day right of withdrawal from the date you receive the product.

If you withdraw from your purchase, the product must be returned to us within 14 days from the date you notified us that you wish to exercise your right of withdrawal. You are responsible for the cost of returning the product.

You have the right to examine the product to determine its characteristics and functionality. If the product has been handled more than necessary, we may be entitled to make a deduction for any reduction in value.

Certain products may be exempt from the right of withdrawal under applicable law. If an exemption applies to a product, we will inform you of this in connection with your purchase.

How to exercise your right of withdrawal

If you wish to exercise your right of withdrawal, you need to notify us before the withdrawal period expires. You can easily do so using the form at the bottom of this page or by notifying us in another clear manner.

You may also use the statutory standard withdrawal form:

Standard withdrawal form

When you use our form at the bottom of the page, you will receive confirmation that we have received your notification.

Complaints

If there is a fault with a product or service you have purchased from us, you have the right to make a complaint in accordance with applicable consumer legislation.

To make a complaint, notify us that you consider the product or service to be faulty and describe the issue. You can, for example, contact us by email, visit one of our gyms during staffed opening hours, or notify us in another way.

Complaints may also be sent to:

Gymmet Sverige AB
Förargatan 28
973 42 Luleå
info@gymmet.nu

The right of withdrawal and the right to make a complaint are two different things. The right of withdrawal means that, under certain conditions, you can withdraw from a purchase made remotely. The right to make a complaint applies when there is a fault with the product or service you have purchased.

If we cannot reach an agreement

If we are unable to reach an agreement regarding a complaint or other dispute, you as a consumer may refer the matter to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) for review.

Allmänna reklamationsnämnden (ARN)
Box 174
101 23 Stockholm
Sweden
www.arn.se

More information about the types of disputes ARN reviews and how to submit a complaint is available on their website.

Form for exercising your right of withdrawal

Use the form below if you wish to notify us that you are exercising your right of withdrawal. Please provide the requested information so that we can identify your purchase and process your request.